Support

Support

We're a small team that cares deeply about this project. We'll get back to you.

Contact

General Support

App issues, bug reports, account help

support@thewildmap.org

Team & Press

Partnerships, media, and general inquiries

team@thewildmap.org

Contact Form

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Frequently Asked Questions

WildMap is free to start. Free accounts include unlimited Seen logging, full Field Guide access, scans up to 100 km over the past 7 days, and a bucket list of up to 25 animals. Optional Pro adds 200 km scans, sightings from the past 30 days, advanced map filters in the iOS app, and an unlimited bucket list. Basic Seen logging never requires Pro.
The scan feature finds community-reported wildlife observations around your chosen location from sources including eBird and iNaturalist. Free accounts can search up to 100 km over the past 7 days and filter by animal group. Optional Pro expands the search to 200 km and the past 30 days. An observation records a past sighting; it does not guarantee the animal is still there.
Sighting data is sourced from eBird (Cornell Lab of Ornithology) and iNaturalist, two of the world's largest citizen science wildlife databases. Each marker on the map links back to the original observation record.
Yes. When you mark a species as "Seen" in your field guide, you can pin the exact GPS location and upload your own photo to replace the default image on your personal sighting record.
Your location is used only to perform radar scans within the app. It is not stored permanently or shared with third parties. See our Privacy Policy for full details.
There may be no recorded sightings matching that area and time window. Try widening your radius up to 100 km, searching the past 7 days, clearing filters, or choosing a nearby park or town. Pro can expand the search to 200 km and the past 30 days. Sighting density varies by region.
Email us at support@thewildmap.org with the subject line "Delete My Account" and we'll remove your account and all associated data within 7 business days.
Android support is on our roadmap. Join the mailing list or follow us for updates on the Android release.